Moss Bros Reviews

Dreadful, went into look for a Suit and the staff were not interested in helping. Ended up ordering on line from them. I managed to find a suit I was happy with from my on line order. Returned the items I didn’t want and the staff there were still just as unhelpful. What a waste of time Solihull

We hired 8 Classic Tails suits for my sons wedding

i) the various groomsman and myself were measured at various stores around the UK, one or two filed the measurements online. A number of those who measured in store, complained about the attitude/apathy and general unprofessionalism of the store staff (although I didn't see evidence of this in the Worcester store, where I was measured)

ii) my suit bag had completely the wrong suit inside. Instead of my 2PC Tails it had some smaller guys black tie suit (DJ, white shirt, black trousers, square/cumberbund with broken buckle/bow tie). The Worcester store was able to provide a jacket,
but the trousers had to be couriered to my home address

iii) the one suit bag was completely missing the jacket. Waist coat and trousers were there, but the plastic bag/coat hangar for the jacket were empty. The correct jacket had to be couriered to my hotel near to the wedding venue around the time of the wedding

iv) the jacket for one of my sons orders (I can't remember which, as all have my name as first name on the portal!) was two sizes too small, and didn't correspond to the order. He swapped with one of the other guys so they both were only one size out, rather than my son being two sizes out and looking ridiculous on his brothers wedding day. It was not possible to check the actual size of the jacket beforehand as there is no size label in any of the jackets.
Furthermore, the waistcoat buckle for my son was broken, to the extent that it couldn't be tightened and had to be tied at the back

v) the one waist coat was far too small. It was delivered correctly as per the order, but obviously he wasn't measured correctly. He hadn't put on any extra weight since the measuring

As you can see, there were serious issues with half of the suits, which is, frankly speaking, a terrible ratio

In any review I would only give the Moss Bros suit hire 1 star, and that would be for the kind staff in the Worcester store whose professionalism and service in helping getting my trousers and the other jacket couriered out in time was invaluable.

The provision of the suits themselves was very unprofessional, and not of the quality I would expect from Moss Bros

If you really MUST get your suits from Moss Bros:
a) as far as possible get each guy pick up his own suit in his local store, and they must check order v label v contents and TRY THEM ON in store.
b) if one guy HAS TO pick multiple suits in store he must again check order v label v contents for EACH suit before leaving the store
c) give yourself as much time ahead of the event, to cater for any corrections/couriering that undoubtedly will have to be made

Awful experience at the Birmingham store.
Two staff members on the door did not acknowledge or welcome us continued to chat amongst themselves. Terrible experience with Suky, rude from the get go and belittled me. Needs re-training in basic customer service skills. Still got my return though :)

I visited Moss Bros in Southampton today to purchase a suit and it was an extremely refreshing and pleasant experience. I was helped in a professional and friendly manner by Jaz and David. Their professionalism and knowledge of their products was excellent and something important that is absent from almost everywhere nowadays.
I will certainly make this my no.1 place to visit for any future clothing. Thank you Jaz and David.

I would like to make all customers aware of the issues you may encounter dealing with returns to this company you will get horrific appalling treatment and struggle to get a refund should you either wish to return a garment for any!!! reason BEWARE before you part with your money

Wedding in 3 weeks time. As groomsmen we have just found out that the Cardiff branch have lost all of our measurements. Cue mass panic.

Order Number: 589605

Online order lost in transit by their courier. It’s taken 10 working days since my order for Moss Bros to issue a refund, which takes 3-5 working days to process, then 3-5 working days to deliver my reorder; so around a month from ordering to actually having the suit that I’ve paid for.
Customer service have provided generic responses to my queries and shown no initiative in dealing with my dissatisfaction.

Do not use the online service if you need the suit on time. My suit took 3 days to be released from the warehouse even though it said 3-5 days for delivery, the late dispatch from the warehouse meant it would not arrive in time for the wedding I desperately needed it for. Customer service used the usual copy and paste message and showed no support

Bought a suit for my son's prom from Bradford Broadway store, but there were no trousers or the shirt we wanted in his size. They ordered them in and said they'd ring when they came in, max 2 weeks. However, as the shirt didn't come in they hadn't run after 3 weeks (Hence 4 not 5)
I went down to collect the trousers and see if they'd found the shirt. The lady who dealt with it found the shirt was now in stock at the warehouse (it had been requested from another store previously) so she ordered it direct to our house the next day, so I didn't have to come down again and didn't charge delivery.
Okay, order service could have been better, but the customer service to get it sorted was excellent.

Omar at the Oxford Street branch absolute legend, customer services spot on he has gained moss bros a customer for life. Thank you

What this experience has shown me from start to finish is what happens when a single company has effectively got a monopoly over a market. Moss Bros have been utterly useless from start to finish - failing to deliver my suit on time into the store, and now failing to get my suit to me in advance of a wedding tomorrow meaning I currently have nothing to wear. They have totally let me down and I have no idea what I am going to do.

Absolutely horrific experience from start to finish. Customer services were made aware mid issues and they were not interested. Suits hired for wedding and sizing was not correct despite being in store twice as recommended. Kids suits did not have kids ties and the ties we ordered were not in stock. The reason given was ‘it’s wedding and ascot season’. Fully aware of this which is why it was ordered a year before!! Do not use!!

Absolutely appalling service - if I could leave no stars, I would.
The staff at the Rushden Lakes store failed us at every opportunity; we were measured for sizes, they ordered the wrong sizes, tried to make us walk away with items clearly too small (saying "it's supposed to look like that", until an actual tailor in the shop pulled them up on it), we re-ordered items and they entered the wrong details on the screen as we watched them! Tried to complain to their "Customer Support" department (I assume that title is their little joke as they do anything but support their customers) but was met with the same lack of interest and incompetence. The list goes on but I don't want to waste any more energy on this useless bunch of time wasters.
DO NOT SHOP HERE.

Worst place ever AVOID Wembley Park!

The bearded manager is so smugg, for a suit shop and being quite happy to spend £500, you get NO customer service, he sits there like an ass, they are clueless about service excellence and when I tell them this, I get a cockey attitude and responses.


I seriously advise people to about this places at all costs!

All the bad reviews explain how bad is their service

Advertise they open at 9am but when you come at 9.30 they simply chase you away in a very rude manners.

Outrageous